In short
If the service does not work on your device after we have tried to help, you can request a refund within 3 days of your first payment.
Free trial
24-hour free trial is available on request, so you can check that the service works on your device before you pay.
When you can get a refund
- You request it within 3 days of your first payment.
- The service does not work on your device and we could not fix the problem after reasonable help from our team.
When a refund is not available
- More than 3 days have passed since your first payment.
- The problem comes from your internet connection, your device or an app we do not support.
- Your access was suspended for breaking our Terms of Service.
How to request a refund
Message us on WhatsApp or write to contact@iptv-premiumcanada.com with your name, the contact details you ordered with and a short description of the problem. We will reply within 1 to 6 hours (during our support hours) and may ask for details so we can try to fix the issue first.
How refunds are paid
Once we agree on a refund, we issue it immediately to the original payment method. How long it takes to reach you depends on your bank or payment provider. It usually takes 1 to 3 business days.
Your legal rights
Nothing in this policy limits any right you have under consumer protection law where you live, including in Québec.
Contact
Questions about refunds: contact@iptv-premiumcanada.com.